Tag: customer
CleverTap lands $26M for its mobile-focused customer marketing service
CleverTap, an India-based startup that lets companies track and improve engagement with users across the web, has pulled in $ 26 million in...
Workplace, Facebook’s enterprise platform, adds another major customer, Nestlé
While Facebook continues to repair its image with consumers disenchanted with the social network’s role in disseminating misleading or false information and mishandling...
Ultimate.ai nabs $1.3M for a customer service AI focused on non-English...
For customer service, Ultimate.ai‘s thesis is it’s not humans or AI but humans and AI. The Helsinki- and Berlin-based startup has built an AI-powered...
MessageBird offers single API for customer comms across WhatsApp, WeChat, Messenger...
MessageBird, the Amsterdam-based cloud communications platform backed by Accel in the U.S. and Europe’s Atomico, is unveiling a new product today that aims to...
Topbox raises $5M for its customer experience analytics service
Topbox helps businesses understand how their customers experience their products and where they run into issues by analyzing voice and text chats to surveys,...
Affordable Care Act repeal is driving prices up, customer choice down...
The government's repeal of the ACA's individual mandate has threatened stability already and the Robert Wood Johnson Foundation is projecting that fewer insurers will...
Customer service bot startup Agent IQ announces $6.3 million Series A...
If you’ve tried to deal with a bot before you can speak to a human customer service rep, you know how frustrating that process...
Chattermill raises £600K to use ‘deep learning’ to help companies make...
Chattermill, a London-based startup that uses ‘deep learning’ to help companies make better sense of customer feedback, has raised £600,000 in seed funding. Backing...
Chattermill raises £600K to use ‘deep learning’ to help companies make...
Chattermill, a London-based startup that uses ‘deep learning’ to help companies make better sense of customer feedback, has raised £600,000 in seed funding. Backing...
GE spin-out SmartAssist.io raises $5M Series A for its AI-based customer...
Last November, GE acquired the AI-centric startup Wise.io to bolster its machine learning capabilities. While Wise.io’s core competency was in machine learning, its main...
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