Tag: customer
iKala, an AI-based customer engagement platform, raises $17 million to expand...
iKala, a Taiwanese startup that offers an artificial intelligence-based customer acquisition and engagement platform, will expand into new Southeast Asian markets after raising a...
Omilia raises $20M to use conversational AI for customer support
Omilia, a company headquartered in Greece that has built a conversational AI for customer support, has raised $ 20 million in its first...
Monzo to shutter Las Vegas customer support office, 165 employees being...
Following voluntary employee furloughs and salary cuts in the U.K., Monzo is continuing to take tough decisions in order to shore up its financial...
Chattermill raises $8M Series A to enable companies to gain customer...
Chattermill, the London startup that offers what it calls a “customer understanding” platform that uses machine learning to gain scalable insights into customer feedback,...
Customer feedback is a development opportunity
Kyle Lomeli Contributor Share on Twitter Kyle Lomeli is...
Gorgias raises $14M to help e-commerce companies deliver faster (and more...
Gorgias, a startup offering artificial intelligence tools for customer service and support, is announcing that it has raised $ 14 million in Series A...
Amperity acquires Custora to improve its customer data platform
Amperity announced today that it’s acquiring another company in the customer data business, Custora. Amperity co-founder and CEO Kabir Shahani told me that...
Namogoo raises $40M to stop unauthorized ad injections and ‘customer journey...
Namogoo, the Herzliya, Israel-based company that has developed a solution for e-commerce and other online enterprises to prevent “customer journey hijacking,” has raised $...
Facebook has acquired Servicefriend, which builds ‘hybrid’ chatbots, for Calibra customer...
As Facebook prepares to launch its new cryptocurrency Libra in 2020, it’s putting the pieces in place to help it run. In one...
Revolut ramps up customer support with plans to hire 400 people...
Fintech startup Revolut has been growing like crazy and now has 6 million customers. The company has to scale its support team accordingly. That’s...
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